Do this now
Follow these steps in order.
- 01
Write down the last confirmed time and place you had the item.
- 02
Contact the exact venue, station, train, bus, taxi or airline operator.
- 03
Report the loss to police if it is not recovered and retain the report information.
- 04
Lock or suspend cards and devices through verified issuer or device accounts.
What to know
Specific route details matter
For transport, record the operator, line, direction, boarding and exit stations, time, car position and seat if known. A clear description and unique contents help staff match the item.
What to know
Use the correct lost-and-found system
Different railways, airports and venues operate separate systems. Start with the responsible operator and follow its official instructions rather than submitting personal data to an unofficial recovery service.
What to know
Protect access while searching
Use a trusted device to lock the phone, change critical account access where necessary and contact card issuers. Do not post passport, card or device identifiers publicly.
If that does not work
Use the fallback.
- Ask hotel staff or a tourist information counter to help identify the responsible operator.
- Contact your embassy or consulate if your passport is lost.
- Use emergency services only if there is immediate danger or a crime in progress.
Before you need it
Save this offline.
- Passport copy stored securely
- Card issuer contacts
- Device serial or identifier stored securely
- Travel insurer details
- Transport route and times
- Police report information
Primary evidence
Official sources used
Open these pages again before travel. External links lead to the responsible Japanese authority or transport organization.
