Do this now
Follow these steps in order.
- 01
Move to a safe place if you can do so without increasing danger.
- 02
Call 110 for police or 119 for fire and ambulance.
- 03
State your location, what happened and how many people need help.
- 04
Ask a nearby person, station employee, hotel or shop staff to assist if language or location is a barrier.
What to know
Location comes first
Use a station name, numbered exit, address, building, intersection or visible landmark. Show your map screen to someone nearby if you cannot pronounce the location.
What to know
JNTO’s visitor hotline
JNTO lists its Japan Visitor Hotline for visitor support in emergencies, natural disasters and general travel information. The official page provides the current domestic and overseas numbers, hours and supported languages.
What to know
Prepare before an emergency
Save your insurer, accommodation and embassy or consulate contacts. Keep essential medical information available in a form responders can understand, without exposing it unnecessarily.
If that does not work
Use the fallback.
- Go to a staffed station, hotel front desk, police box or open shop and ask them to call.
- If your phone has no service, use a nearby landline or ask another person to place the call.
- Follow official local instructions during a natural disaster.
Before you need it
Save this offline.
- Police 110
- Fire and ambulance 119
- JNTO visitor hotline page
- Accommodation address
- Insurer assistance number
- Emergency contact
- Essential medical information
Primary evidence
Official sources used
Open these pages again before travel. External links lead to the responsible Japanese authority or transport organization.
